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How to transfer your gTLD (.com, .net, .org, .pizza, .xyz, etc.) to iwantmyname

Last Updated: Apr 06, 2017 03:57AM NZST
IMPORTANT: This guide is for transferring gTLDs only. gTLD stands for generic top-level domain, and refers to extensions like .COM, .NET, or any of the new ones like .PHOTOS or .XYZ.

Based on ICANN policy, all gTLDs require the same transfer process, which is different from ccTLDs. If you're looking to transfer your gTLD, this is the right guide.

ccTLDs are country code top-level domains, and are the two-letter extensions like .UK, .NZ, or .TV. All ccTLD registries can set their own policies and procedures so if you have questions about transferring one of those, just let us know.

gTLD transfers always include a one-year renewal, which is added to the current term so you never lose any paid registration period from your previous registrar. This is only billed when the transfer completes successfully. You will be emailed a notification and receipt when that's completed.

1. Check if your domain is old enough or enough time has passed since it's been updated

There is a general 60-day transfer lock on gTLD domains in three circumstances:

a) recently registered domains
b) recently transferred domains
c) domains with recent changes to the owner/registrant details (where the owner did not or could not opt out of the 60-day lock).

Please check that your domain does not meet any of those conditions before initiating the transfer. This is ICANN policy and unfortunately we are not able to circumvent it.

2. Unlock your domain

gTLDs usually have a transfer lock enabled by default to protect them against unauthorized transfer. Before initiating the transfer, you need to unlock the domain, either in your current registrar’s control panel or by contacting their support team for assistance.

3. Remove WHOIS privacy

In order to approve the domain transfer, we'll need access to the domain’s owner/registrant contact email address to send you a confirmation email. However, most WHOIS privacy services don’t forward emails sent to it, which prevents you from receiving the confirmation email. Please ensure any privacy service is removed before initiating the transfer.

4. Check your domain's owner/registrant contact email address

Make sure you have access to the domain’s owner/registrant contact email address, even if you have no WHOIS privacy enabled. Without access to that email address, you will not be able to approve the transfer. If this email address is out of date, most registrars enable you to update it in your control panel.

IMPORTANT: Please note that after making that update to the email address, you will be sent a confirmation email to the old registrant email address to approve the change. As part of that you will also have to opt out of the 60-day transfer lock. If you cannot access the registrant/owner contact email address, the registrar will likely have to make the update for you, but this will likely result in the domain being transfer locked for 60 days. If you have questions about this, please let us know. (This is an ICANN policy change as of December 2016.)

5. Get the domain's auth code

Also called transfer auth code, authorization code, EPP key, transfer key or transfer password. Some registrars provide the auth code in their domain management interface, and some provide a method to request the auth code, which is then sent to the admin or registrant contact email address.

Sometimes the auth code is displayed in the customer's dashboard after unlocking the domain for transfer. Be sure to contact your current registrar's support team if you need help locating the auth code.

6. Start the domain transfer

Ok, now you're ready to start the transfer at https://iwantmyname.com/domains/domain-transfer.
Just enter the domain name in the field provided on our transfer page and click the green Go button.

Start Your Domain Transfer


7. Check the email address and enter the auth code

On the next page, check the email address shown. If it’s a valid email address, you'll have access to enter the auth code in the field provided. Then click on the green Continue button. Follow the checkout process to start the transfer.

If you don’t have access to the email address shown, go back to your current registrar and update the registrant/admin contact email address of your domain (Step 4). Once that is updated, continue with Step 6.


Check the email address and add the Auth Code


8. Confirm the transfer authorization email

Once the transfer has been started successfully, an email will be sent to the registrant and admin contact email address(es) for the domain name.

The email will be sent from help@support.iwantmyname.com and has the subject “Domain Name Transfer Confirmation Needed”. Please check your spam folder if you can’t find the email in your inbox. If you can’t find the email anywhere, let us know and we can re-send it.

Please follow the instructions in the email to approve the transfer.

9. Transfer will complete automatically within 5-7 days

After confirming the email, the transfer will complete automatically in 5-7 calendar days. Some registrars provide a way to manually approve and complete the outgoing transfer right away via email or via their domain management interface. You would need to ask your old registrar if they offer that function.

If your registrar doesn't support this function, the transfer will still automatically complete 5-7 days after the transfer is confirmed via email.

10. Transfer includes a 1-year renewal

gTLD transfers always include a 1-year renewal, which is added to the current term so you never lose any previously paid service from your previous registrar. This is what the transfer fee covers, and it is only billed when the transfer completes successfully. You will then be emailed a notification and receipt.

11. Complete any changes or DNS setup

Once the domain has transferred into our system, you can add DNS records for it in your domain dashboard, or update its nameservers. (Domains transfer with the nameservers that were in place at the previous registrar.)

Note that with external hosting nameservers in place, our DNS management is deactivated, so you would need to make DNS record changes in your hosting account rather than in our dashboard. If you have any questions or need help, just let us know.

Contact Us

help@support.iwantmyname.com
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