Support Center

How do I verify my contact details?

Last Updated: Apr 15, 2017 06:16AM NZST
When you register a new domain, transfer an existing domain, or change the registrant (owner) details for a registered domain you will receive an additional email from registrant-verification@ispapi.net with an activation link to verify the new information.

Note that there are a few TLDs that don't require verification, but all gTLDs and many ccTLDs do.

Please click the activation link in the email sent to you to keep your domain active. This step must be completed within 15 days of initiating the change or your domain will be suspended until it is completed.

Note that it doesn't matter how long you have been an existing customer, or how long the domain was registered before you transferred it or the registrant details were changed. Per ICANN policy verification must be completed for all of these cases.

Also, please add "registrant-verification@ispapi.net" to your contacts to ensure this email doesn't end up in your spam folder.

Is there anything I can do now?

Please ensure that your domain name is associated with a valid email address. The last thing we want is for you to make a change, then have your verification email sent to an old address that you can't access.

The verification can be completed if the domain's registrant email address needs to be updated, but it's more complicated and takes longer. If this happens, or you have any other questions, please let us know.

Contact Us

help@support.iwantmyname.com
https://cdn.desk.com/
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