Support Center

I forgot my account password. Help!

Last Updated: Apr 22, 2017 03:01AM NZST
If you have forgotten your password, you can request a password reset email here:

http://iwantmyname.com/reset_password/

You can also access this page by clicking the Sign in link at the upper right corner of the the iwantmyname homepage, then clicking Forgot password in the drop-down.

If you have enabled two-factor authentication, you will need both your iwantmyname login credentials and the additional security code from Authy to login to your account again.

If you have tried sending a password reset email and haven't seen it in your inbox, we recommend checking your spam folder as well, as those messages can get caught there sometimes.

Alternatively, the system can only send password reset emails to the email address currently saved as the login email address. This can be different from the account notification email
address (which is why you may be able to receive emails from us, but are still having login trouble). If there is a typo in your login email address, you won't be able to receive the password reset email.

Domain registration emails and all payment receipts show the correct login email address, so you can check for it there.

Please also note that per security protocols the system automatically locks accounts for one hour if several failed login attempts or password reset requests are received in a short period of time. This lock lasts an hour, and after that you can try again.

If you are still having trouble logging in, please let us know:

https://iwantmyname.com/support

Contact Us

help@support.iwantmyname.com
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