Support Center

How can I renew a domain name?

Last Updated: Dec 10, 2015 04:02AM NZDT

All domains are set to renew automatically by default when registered. So if you want to renew your domain, and your credit card details are up to date in your account, you don't have to worry about anything.

To check your credit card details, just login to your iwantmyname account and go to the Billing & Payments page.

Our renewal processes are set up to ensure you are notified early if there are any renewal issues, well before your domain(s) is at risk of expiring. If we are unable to bill the credit card on file, we'll let you know. As soon as you receive the successful billing notification email and renewal payment receipt, everything's all set for the domain to renew. (Unless you cancel renewal, of course.)

It's a good idea to add and to your email account contacts to ensure notifications from us don't get caught in your spam folder.

One thing to be aware of is that domain expiry dates update on that date, not when renewal is billed. So if you have paid your renewal, but the date still shows the same year, don't worry. It will update to the following year when the previous expiry date arrives. (Kind of quirky, we know.)

When will I be billed?

Domain renewals are billed a few weeks before the actual expiry date, in order to give you enough time to resolve any payment issues. If you have been billed for renewal but don't want to renew the domain, we can usually cancel the renewal for you and process a refund for 14 days after the billing. (Until the domain is renewed at the registry.) Just let us know.

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