The process to transfer domains is a bit different depending on whether you have a gTLD (common types like .COM, .NET, .ORG, or new types like .PIZZA or .PHOTOS) or a ccTLD (two-letter country code extensions like .CA, .NZ, or .DE).
The process to transfer a gTLD domain is pretty standardized, and we have a guide to help here. If you are transferring from GoDaddy, we have a specific guide here.
If you have a different type of domain name or you are not sure what is required, just let us know and we are happy to help.
Once the pre-transfer steps are completed, you can initiate your transfer on our transfers page. Our transfer pricing list is there, too.
Transfer fees cover a year's renewal for the domain. The renewal is added and the transfer fee is billed only when the transfer completes successfully. (You will be emailed a notification and receipt then as well.) Domains that have free transfers are not renewed when transferred.
We also recommend checking with your old registrar if they offer a function to manually approve and complete the transfer right away. (Some do, some don't.) Otherwise transfers complete automatically in 5-7 days once confirmed, and that can lead to downtime for websites or email. If that's a concern, let us know and we can help prevent downtime.
Or, if you would like us to take care of the whole transfer process for you, please check out our managed domain transfer service.
Once a transfer is completed, you may need to update your domain's nameservers in your dashboard. Domains transfer over with their previous nameservers, so if you are not using that hosting service anymore, the domain will stop working.
If you will be connecting your domain to a service or platform with DNS records, you would just update to our nameservers. If you are changing to a new hosting provider, you would add their nameservers. We're happy to advise if you're not sure which you need.