Do you support ALIAS / ANAME records?

Short answer

No. We do not support ALIAS or ANAME records on the root (apex) domain.

We do not manually configure, enable, or make exceptions for ALIAS or ANAME records.
 

Why we don’t support ALIAS / ANAME

ALIAS and ANAME records are not part of the official DNS standard (RFC).

They are provider-specific implementations that simulate CNAME behavior at the root domain (e.g. example.com instead of www.example.com).

Because there is no universal standard, behavior can vary between providers and may cause:

• DNS resolution inconsistencies

• Unexpected routing behavior

• Propagation differences

• Increased troubleshooting complexity

To ensure stability and predictable DNS performance, we only support standard DNS record types.

What you can do instead

If your hosting provider requires CNAME-like functionality on the root domain, you have the following options:

Option 1: Use a DNS provider that supports ALIAS / ANAME

If ALIAS or ANAME is mandatory for your setup, you will need to move your DNS hosting to a provider that supports these record types.

Examples of DNS providers that support ALIAS / ANAME:

• Cloudflare

• DNS Made Easy

• DNSimple

• PointDNS

• Amazon Route 53 (typically for AWS-hosted services)

To use one of these providers, you must update your domain’s nameservers and manage DNS directly with them.

Please note: We do not provide configuration or troubleshooting support for third-party DNS providers.

Option 2 (Recommended): Use standard DNS configuration

Where possible, we recommend using standard DNS record types:

• Use an A or AAAA record pointing directly to a static IP address

• Use a CNAME record on a subdomain (e.g. www.example.com)

• Redirect the root domain (example.com) to www.example.com

• Ask your hosting provider if they can provide a static IP alternative

These approaches are fully compliant with DNS standards and avoid compatibility issues.

Frequently Asked Questions

Can you manually add an ALIAS / ANAME record for me?

No. We do not manually configure or maintain ALIAS or ANAME records.

Why do other DNS providers offer this?

Some DNS providers implement proprietary solutions to simulate CNAME functionality at the root level. Since these implementations are not standardized, support and behavior depend entirely on the provider.

Will you support ALIAS / ANAME in the future?

There are currently no plans to introduce support for ALIAS or ANAME records.

Still unsure what to do?

Please contact your hosting provider and ask:

• Do you support A records with static IP addresses?

• Can I use a CNAME record on a www subdomain instead?

If ALIAS / ANAME is strictly required, you will need to use a DNS provider that supports those record types.

If you need help with a supported DNS record type, please contact support and include:

• Record type (A, AAAA, CNAME, MX, TXT, etc.)

• Host / name

• Target / value

This allows us to assist you faster.