When gTLD domains, like .COM, .NET, etc. are registered, the registry applies a transfer lock for 60 days. That means those domains cannot be transferred out to a new registrar, per ICANN policy. (ICANN is the internet's governing body.) We have no influence over that.
This transfer lock also applies to gTLD domains that have had an owner change (update to some registrant details: the name, company, and/or email address), or that have been transferred between registrars within the last 60 days.
Once that initial 60-day lock period has ended, you will be able to transfer the domain.
Should you want to connect the gTLD to a hosting service or set up DNS records in the mean time, we're happy to help if you have questions or need assistance.