How to complete a gTLD domain owner change

Changes to the owner details for gTLD domains (.COM, .ORG, etc.) are processed the same way for all gTLD domains, as they are governed by ICANN, the internet's governing body. The following instructions are only for gTLD domains.

Changes to the owner details for ccTLD domains – the two-letter country code extensions – differ widely, as they are governed by each specific registry. We will not be outlining how to update ccTLDs in this article.

If you login to your account, go to the domain's dashboard page, and click edit contacts. You can update the domain's owner details on the next page that comes up.

If you update the domain owner's name, company, and/or email address, a confirmation email will be sent to the original owner email address (so not the one you changed it to). That confirmation requires clicking a link in the email within two weeks of the changes being made. If this is not done the changes will be cancelled.

If you don't see the confirmation email, be sure to check your spam folder. If you do not have access to the original email address or the account is no longer active, we would have to make the owner change for you.

We will require an authenticated request for security, so you would login to your account and send the request, including all the new owner details, via our support form.

The domain owner's address and phone number can be changed without requiring confirmation. The domain's admin, tech, and billing contacts can also be changed without requiring confirmation. (There will be confirmation required if the admin email address was missing previously and a new one was added.)

If you have initiated an owner change but have not yet confirmed it, you will see the requested change listed in your dashboard in the Owner update status log.

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Once an owner change is completed, the domain is locked against transfer for 60 days, unless the old owner of the domain opts out of the transfer lock, which is an option in the email they receive.

If we have to make the change for you, there is no way to opt out of the transfer lock.

The domain will work normally during the 60 days, and changes can be made to DNS records, nameservers, etc. The domain just can't be moved to a new registrar.

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