I no longer have access to my account login email address

Important information regarding account setup and domain registration

For your account setup, login, and contact details, DO NOT use an email address that uses the domain name you are registering. That email account does not yet exist so you will not be able to receive verification notices and other important information for the registration.

If you still remember your password

If you remember your account password, or can access it from a previous notification email, you can still use an outdated or incorrect email address to login to your account. Then you can update the login email address on your Login & Security page.

If you need to reset your account login password

If you need to reset your password and the login email address is no longer accessible or it has a typo, for example, please let us know. We will need to authenticate you as the account holder for security, and then can update the login email address for you.

Security authentication will require you to complete and return an authorization form and provide proof of ID for the account holder and account contact details. You can send this information to us directly, or upload it to a secure server and temporarily provide us with access details if you prefer.

If you are using two-factor authentication for login

Please note that if you have enabled two-factor authentication (Authy), you will need both your iwantmyname login credentials and the additional security code from Authy to login to your account. (Authy is the third-party app we use for two-factor authentication.)

If it's an issue with Authy that's preventing you from logging in , you will need to try to resolve that first. Because Authy is a separate system, we do not have access to your account with them. Check their FAQ for more information on token problems, lockouts, resets, etc.

If you are not able to resolve the Authy issue, we can remove the two-factor authentication for you, but for security will require extensive documentation. Please contact us so we can advise.


Was this article helpful?
0 out of 0 found this helpful