I forgot my account login email address

If you don't know the login email address OR password, please let us know and we can proceed with security authentication to update the login email address for you. Then you will be able to use that to update your password.

Other login issues with your email address

If the issue is actually that the email address doesn't work anymore, but you remember your password, you can still login with an outdated or inaccurate email address. Then you can update the login email address in your account from the top navigational menu under Account > Login & Security.

It is possible to save different login and account notification email addresses, so if you are still receiving email notifications from us, but the login email address you are using isn't working, that could be why.

Where to look up your login email address

Your payment receipts show the login email address under Customer no. Your registration email also displays the correct login email address, and notifications are sent to that one and the contact address, so you can check the To field in emails from us.

If that email address is no longer active or has a typo in it, we will need to help you to update it. Please contact us for help. For security, we will need to authenticate you as the account holder in order to make the changes.

Security lockouts for too many failed logins or password resets

If you have sent the the password reset email and clicked on the link in it, but still can't login, it's possible you accidentally sent more than one.

For security reasons, accounts are locked for 60 minutes if multiple failed login attempts are detected or several password reset emails are requested within a short period of time.

After 60 minutes you can try logging in again or re-sending the password reset email. Be careful to send only one email, wait 15 minutes for it to arrive, and be sure to check your spam folder, as they get caught there sometimes.

If you are using two-factor authentication (Authy) with your account

Please note that if you have enabled two-factor authentication, you will need both your iwantmyname login credentials and an additional security code from Authy to login to your account. (Authy is the third-party app we use for two-factor authentication.)

If it's an issue with Authy that's preventing you from logging in, you will need to try to resolve that first. Because Authy is a separate system, we do not have access to your account with them. Check here for more information on token problems, lockouts, resets, etc.

If you are not able to resolve the Authy issue, we can remove the two-factor authentication for you, but for security will require extensive documentation. Please contact us so we can advise.


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